Question 1

DELIVERY

Accepted Answer

We serve the entire San Francisco Bay Area and surrounding cities.  Delivery fees apply depending on the package of choice and location of set-up. Please contact us for a price quote.

Question 2

OUTDOOR SET-UP

Accepted Answer

Yes we do set-up outdoors or at the park.  If the weather is unsuitable or too hot, we will require a shade. The surface must be flat, dry, clean, and safe. We do not set-up on dirt, sand, tanbarks, extremely dirty or uneven surface.  Grass is acceptable as long as it is clear of animal/bird poop.

Question 3

PAYMENT METHOD

Accepted Answer

We accept credit/debit card payments (Visa, Mastercard, Discover and Amex), Venmo, Zelle or PayPal. We charge an extra 3.5% processing fee for credit and debit card payments as well as if paying through PayPal under goods and services. Zelle and Apple Cash are free of charge.

Question 4

BOOKING

Accepted Answer

Please fill up the contact form on the BOOK US page and we will circle back within 24-72 hours. A $200 non-refundable deposit is required to reserve the date. The remaining balance is due 3 days before the event. Reservations are on a first come-first serve basis.

Question 5

PLAY AREA RULES

Accepted Answer

-No shoes, food or drinks allowed inside the play area
-No sharp objects (keys, badges, etc.)
-No face paint
-No overcrowding
-Adult supervision required at all times.

Question 6

UNSUITABLE WEATHER

Accepted Answer

If it rains, unfortunately, we can not set up outdoors.  Please let us know of your back-up plan ahead of time.  If the weather is too hot (75 degrees and up), please ensure a shade or tent is provided to protect the play equipments from too much heat and of course, the kids as well.  If no back-up plans are made for unsuitable weather conditions, the non-refundable deposit can be credited to another day/event a year from the scheduled event date and is transferrable to another person as well.

Question 7

RENTAL PERIOD

Accepted Answer

We are flexible with the rental period within our business hours from 9am-8pm.  Please let us know if time extension is needed past our business hours.