More Information

DELIVERY


We serve the entire San Francisco Bay Area. Delivery fees apply depending on the package of choice and location of set-up. Please contact us for a price quote.




OUTDOOR SET-UP


Yes we do set-up outdoors or at the park. If the weather is unsuitable or too hot, we will require a shade. The surface must be flat, dry, clean, and safe. We do not set-up on dirt, sand, tanbarks, extremely dirty or uneven surface. Grass is acceptable as long as it is clear of animal/bird poop.




BOOKING


Please call us or submit an email indicating the date, event start and end time and location of your event. You may also fill up the contact form on the BOOK US page and we will circle back within 24-72 hours. There is an initial 30% non refundable security deposit required to reserve the date.. The remaining balance is due 1 day before the event.




PLAY AREA RULES


-No shoes, food or drinks allowed inside the play area -No sharp objects (keys, badges, etc.) -No face paint -No overcrowding -Adult supervision required at all times.




UNSUITABLE WEATHER


If it rains, unfortunately, we can not set up outdoors. Please let us know of your back-up plan ahead of time. If the weather is too hot (90 degrees and up), please ensure a shade or tent is provided to protect the play equipments from too much heat and of course, the kids as well. If no back-up plans are made for unsuitable weather conditions, the non-refundable security deposit can be credited for another day/event and is transferrable to another person as well.




PAYMENT METHOD


We accept credit/debit card payments (Visa, Mastercard, Discover and Amex), cash, Venmo, or PayPal. We charge an extra 3% processing fee for credit and debit card payments as well as if paying through PayPal under goods and services.




CHILD CARE


If you need child care, please contact us with the number of kids using the play area. Our staff are CPR First-aid certified, experienced child care providers, and have passed a criminal background check.




INSURANCE


We do carry general liability insurance. However, we still require our clients to sign a release of liability form.




RENTAL PERIOD


Pricing includes up to a 4 hour rental period from 9:00am-7:00pm. Please let us know if time extension is needed past our business hours.




PACKAGE REVISION


Package revision after deposit has been made will incur a 10% charge and is subject to availability.





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